The art of giving & receiving feedback
This course will teach you what exactly feedback does to us. Why do you struggle with feedback? And how can you manage it successfully instead? Using specific cases, you will translate all new insights and skills into your own professional environment.
Why?
Giving and receiving feedback is the basis for any good collaboration. It forms the essence of a healthy organisational structure where everyone can grow.
Despite this, we often tackle feedback incorrectly. Either we don’t give enough feedback, too late, or in an attacking manner. None of this is without risk.
As such, in today’s complex work environments, giving and receiving feedback is an indispensable skill. This course tells you everything you need.
:no_upscale())
What do you learn?
You will learn why it is often difficult to give and receive feedback. You will figure out your triggers, so you can handle feedback more professionally. In addition, you will be given the right techniques for giving feedback – even in difficult situations.
Maximum 12 participants.
Why is giving and receiving feedback so difficult?
We can blame our primal brain. This is focused on survival and sees feedback as a threat. The result? Fight, flight, or freeze!
Don’t miss the curve
Luckily, we also have a human brain (neocortex). It enables us to curve around and deal with feedback in a rational manner. The trick? Being aware of your own emotional triggers.
The rules of the trade
You will learn techniques for giving feedback the right way, even when the going gets tough. Soon, you will know the ins and outs of the BUSC, mirror, and springboard techniques.
Let’s do this!
Practice makes perfect: with your own cases, in a group, and with a simulation actor.
Result?
You will be able to apply specific, proactive conversation techniques in a feedback interview and manage the other party’s reactions. You will know why feedback is so difficult, and what you can do to make the conversation go smoothly.
After this course, you will know:
Why it is often difficult to give and receive feedback.
That there are both rational and emotional aspects to feedback.
What effect feedback can have on a person.
What your own emotional triggers are and how you can avoid them.
Which conversation techniques you can apply to your own work situation.
How to best deal with someone’s reaction to your feedback.
For whom?
For all employees and managers.
Price
The prices depends on how you follow the training.
Including visuals, templates, and personal action plan. The actor involved will be available for one half-day.
If your organisation is affiliated with Mensura External Service for Prevention and Protection at Work (ESPPW) and you have prevention units, you can pay with these as long as your balance is sufficient.
Subsidies
We qualify for all kinds of subsidies and financing options because we are certified by many government agencies and sector funds.
SME-Portfolio (in Flanders). Use these certification numbers in your request:
members of Mensura External Department for Prevention for Prevention and Protection: Mensura EDPB - DV.O105072
non-members: Mensura CONSULT - DV.O101943
Also check out the general frequently asked questions, including on certification and payments >